Before You Visit
Visitor Info & Policies
Everything you need to know for a great night at Mad Hatter.
Address
1046 W Kinzie St., Chicago, IL 60642
Box Office
Opens 1 hour before showtime
Doors
Open 30 min before showtime
Tickets & Reservations
- •All ticket sales are final — no refunds or exchanges
- •Arrive 15-30 minutes before showtime to claim your seats
- •Seating is first-come, first-served unless otherwise noted
- •Late arrivals may be seated at the host's discretion
Age Policy
- •Most shows are 21+ with valid ID required at the door
- •Select matinee and special shows may be 18+ or all-ages — check the event listing
- •No exceptions — forgot your ID means no entry
Food & Drink
- •Full bar available with craft cocktails, beer, and wine
- •There is a two-drink minimum per person
- •Outside food and beverages are not permitted
Parking & Transit
- •Street parking available on Madison St and surrounding blocks
- •Nearby parking garages within a 2-block walk
- •Easily accessible via CTA Blue/Red Line — closest stop is Madison/Wabash
- •Rideshare drop-off recommended on Madison St
Accessibility
- •The venue is ADA accessible with ground-level entry
- •Accessible seating available — please let us know when booking
- •Service animals are welcome
- •Contact us for any special accommodation needs
During the Show
- •Phones must be silenced during performances
- •No photography, recording, or live-streaming during shows
- •Heckling is not tolerated — comedians set the tone, not the audience
- •Management reserves the right to remove disruptive guests without refund
Dress Code
- •Smart casual — come as you are, just look like you tried a little
- •No tank tops, flip-flops, or gym attire
Private Events & Groups
- •Groups of 10+ should contact us in advance for reserved seating
- •Private event packages available for birthdays, corporate events, and celebrations
Still have questions?
Contact Us